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FAQ

I need a fence. What do I do?

The Fencing Factory can certainly assist you with that. Our trained staff can assist you. When you would like a “supply only” quote, our staff can work out exactly what you need as long as you can provide the measurements to us or have a rough drawing of how many corners and how long the different sides are, and also where you would like the gate(s). We specialise in custom made fencing so we can find a solution for almost all problem area’s.

For a supply and install quote, our estimators will come to your residence and do a measure and quote and because they are up to date on the current pool fencing laws, they can also advise you where and how we can install your new pool fence.

How do I maintain my new fence?
  • For timber fences, it is advisable to paint or stain your new fence. This will extend the lifespan of your timber fence significantly. Timber does shrink over time and will turn grey. 

  • Timber is a natural product and shrinks and swells with the weather. When storing timber materials before using them, i.e. fixing them together, it is important to keep it off the ground and out of the sun. When receiving your materials strapped, leave them strapped until you use them. You can weigh it down on the ends, to prevent buckling before using the materials. 

  • Aluminium powdercoated fences need regular maintenance to keep it looking good. A regular wash (every 3-6 months) with some mild detergent and warm water will freshen it up and clean the contaminent off like salt, dust etc. When in a harsh environment (saltwater pool, ocean, industrial area) then a more frequent wash is necessary. See our Powdercoat page about maintenance and care of powder coated materials, visit: www.fencingfactory.com.au/powder-coating

  • Note: Bore water will discolour the coating and in severe cases, cause oxidation of aluminium fencing or rusting on steel fencing. The severity of this depends on the acidity of the bore water and the amount of contact on the metal/coating. Our products are NOT warranted against deterioration, rusting or oxidation due to being in contact with bore water.

Dividing Fences. Can I split the cost with my neighbour?

You can arrange with your neighbour to split the total costs of the dividing fence, however The Fencing Factory only invoices one person and the final payment is the sole responsibility of the person that signed the contract and the quote is addressed to.

I want to go ahead with your quote. What do I do?

When you accept our quotation, we need you to carefully read all the small print on the quote and sign the quotation and for standard jobs (under $3300.00 incl GST) we require a 50% deposit.

Jobs over $3300.00 including GST are subject to the standard HIA Small Works Contract. After you pay the 10% or 20% deposit you have a 5 day “cooling off” period. We will need a proof of ownership of the property where the fence is to be erected to complete the contract. Then Final payment needs to be paid within 5 days upon completion of works.

Does my pool fence require a compliance certificate?

All pool fencing supplied by The Fencing Factory is supplied with a compliance certificate which is called a Form 15. This certifies that our pool fencing complies with the current pool fence regulations.

For more information about the current regulations you can check the website of theQBCC: QBCC Pool Safety Overview.

I would like to install a pool fence myself, where can I find the regulations?

You can always ask our friendly staff about the regulations and they will give you great advice. If you would like to do your own research,the QBCC has a great website about pool safety. You can even go through an easy checklist to make sure your pool fence complies.The QBCC website is: www.qbcc.qld.gov.au/home-building-owners/pool-safety/overview

The link to the checklist is here: https://www.qbcc.qld.gov.au/pool-checklist/

For more information about the current regulations you can check the government website on the following link: Pool fencing and safety laws.

What is better. Aluminium or Steel?

Generally aluminium is better in a harsh environment such as saltwater pools or near the ocean. Steel has the advantage of extra strength and is more suitable for high traffic area’s such as schools, day care centres, shops and industrial property.

I am not sure where the boundary of my property is. Can you tell me?

We can not determine the boundary’s unless the surveyors put “pegs” in the ground and they are visible. If there are no pegs then you will have to arrange to have your property surveyed and have pegs put in.

What happens if underground services are broken when you install the fence?

On our quote we state that: All care will be taken, but no responsibility will be taken for damage done to underground services. Please call Telstra; Dial Before You Dig on 1100 and Chris Page Pipe and Cable Pty Ltd (0419 720 278) or Hannahbull Locations on 4751 8931 to locate and mark your underground services. 

We won’t start a job without the underground services being located and marked. 

What is the warranty on my new fence?

This depends on the type of fence you had installed. For timber a 12 month structural defect warranty is in place. Timber is a natural product and will shrink and change colour. See: how to mainain my new fence above.

For aluminium we warrant the coating for 10 years, but is subject to a maintenance schedule appropriate for the location of the fence and a 12 month structural defect warranty on installation. Different parts of the fence will have different warranties, such as hinges, latches, gate motors etc.. Please ask our staff for the details.


Note: Bore water will discolour the coating and in severe cases, cause oxidation of aluminium fencing or rusting on steel fencing. The severity of this depends on the acidity of the bore water and the amount of contact on the metal/coating. Our products are NOT warranted against deterioration, rusting or oxidation due to being in contact with bore water.

Supply only deliveries

We do not deliver when the property is unattended.

If you are having materials delivered and you are not home, we will leave it in your yard when possible, but if not possible (we offload with a crane), then we we leave it on the footpath. We do not take responsibility for the security of the materials when having to leave them unattended. We will charge an extra delivery, when the property is unattended and we have to take the materials back or have to wait more than 10 minutes for someone to accept the materials.

If you have any other queries, please do not hesitate to leave us a message on the quick contact form on this website or give our friendly staff a call on: (07) 4725 6003.