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FAQ

I need a fence. What do I do?

The Fencing Factory can certainly assist you with that. Our trained staff can assist you. When you would like a "supply only" quote, our staff can work out exactly what you need as long as you can provide the measurements to us or have a rough drawing of how many corners and how long the different sides are, and also where you would like the gate(s). We specialise in custom made fencing so we can find a solution for almost all problem area's.

For a supply and install quote, our estimators will come to your residence and do a measure and quote and because they are up to date on the current pool fencing laws, they can also advise you where and how we can install your new pool fence.

How do I maintain my new fence?

For timber fences, it is advisable to paint or stain your new fence. We have a product called Cooee TimberTreat that will wheather proof your fence and give it a hardwood look at the same time.See our Timber page.

Aluminium powdercoated fences need regular maintenance to keep it looking good. A regular wash (every 3-6 months) with some mild detergent and warm water will freshen it up and clean the contaminent off like salt, dust etc.

When in a harsh environment (saltwater pool, ocean, industrial are) then a more frequent wash is necessary.

Dividing Fences. Can I split the cost with my neighbour?

You can arrange with your neighbour to split the total costs of the dividing fence, however The Fencing Factory only invoices one person and the final payment is the sole responsibility of the person that signed the contract and the quote is addressed to.

I want to go ahead with your quote. What do I do?

When you accept our quotation, we need you to carefully read all the small print on the quote and sign the quotation and for standard jobs (under $3300.00 incl GST) we require a 50% deposit. Jobs over $3300.00 including GST are subject to the standard HIA Small Works Contract. After you pay the 10% deposit you have a 5 day "cooling off" period. We will need a proof of ownership of the property where the fence is to be erected to complete the contract. Then Final payment needs to be paid upon completion of works.

Does my pool fence require a compliance certificate?

All pool fencing supplied by The Fencing Factory is supplied with a compliance certificate which is called a Form 15. This certifies that our pool fencing complies with the current pool fence regulations.

For more information about the current regulations you can check the website of the Department of Infrastructure and Planning: www.dip.qld.gov.au/poolfencing.

I would like to install a pool fence myself, where can I find the regulations?

You can always ask our friendly staff about the regulations and they will give you great advice. If you would like to do your own research,the QBCC has a great website about pool safety. You can even go through an easy checklist to make sure your pool fence complies.The QBCC website is: www.qbcc.qld.gov.au/home-building-owners/pool-safety/overview.

For more information about the current regulations you can check the website of the Department of Infrastructure and Planning: www.dip.qld.gov.au/poolfencing.

What is better. Aluminium or Steel?

Generally aluminium is better in a harsh environment such as saltwater pools or near the ocean. Steel has the advantage of extra strength and is more suitable for high traffic area's such as schools, day care centres, shops and industrial property.

I am not sure where the boundary of my property is. Can you tell me?

We can not determine the boundary's unless the surveyors put "pegs" in the ground and they are visible. If there are no pegs then you will have to arrange to have your property surveyed and have pegs put in.

What happens if underground services are broken when you install the fence?

On our quote we have stated that: All care will be taken, but no responsibility will be taken for damage done to underground services. Please call Telstra; Dial Before You Dig on 1100. Please inform us if you have irrigation pipe or any underground services we need to be made aware of before we dig.

What is the warranty on my new fence?

This depends on the type of fence you had installed. For timber a 12 month manufacturers warranty is in place. And for aluminium a 7 year warranty on the coating but is subject to a maintenance schedule appropriate for the location of the fence and a 12 month warranty on installation. Different parts of the fence will have different warranties, such as hinges, latches, gate motors etc.. Please ask our staff for the details.

If you have any other queries, please do not hesitate to leave us a message on the quick contact form on this website or give our friendly staff a call on: 4725 6003.

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Location

29-31 Auscan Cresent, Garbutt
Townsville QLD 4814
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What Our Customers Think!

Great service! Reliable, came when they said they would. Polite, left the area tidy when job completed. Fence looks great! Highly recommend The Fencing Factory.

Charmaine

Job well done. Installation went ahead in tough working conditions.

Ellyse

Super Job!

Mike Buck

I thought it would be a difficult fence to erect - however from Glen going through the options to the end result - great job!

Donna

Thanks to Ben and the team for a great all round product, service & hassle free installation. My wife feels quite safe now with our 2m flash gate.

Bruce

Great work.
Recommend more communication with clients when team coming to install.
Pleased with end product.

Gary and Joy

Would just like to pass on a huge thank you to all at the Fencing Factory for a job well done. We love our new fence. Special thanks to Ben for your advise.

Brett and Carol

Outstanding service and workmanship - I knew I had chosen the right company when I walked into their office and was greeted by a dog. ) - and I was right. )

Jens

I would just like to say a huge thank you to The Fencing Factory for an excellent job from start to finish with my front fence. Ben was a wonderful consultant and was very informative, polite and... Read More

Kim Field

The team at The Fencing Factory are fantastic! Fantastic for the following reasons: very easy to deal with, responds promptly to emails/calls/txts, honest, reliable and works hard to give you exactly... Read More

Ruvi

Great service from initial phone call right through to the finished product. Professional caring staff that listen to their customers and deliver on promises.

Elena

I would like to say thank you to all the staff I have come into contact with during this exercise. Thank you for the great service and taking the stress out of just one more little thing in my life.... Read More

Esther Caldwell

The fence looks great. Thanks very much for your very professional service. We will be recommending you to others. Cheers. Paul

Paul

We just wanted to send a big "Thank you" to the team at the Fencing Factory.

We are very happy with our fences and gates and it was all definitely worth the wait. Right from the start with on... Read More

Sandy & Rob Smythe

Hi Fencing Factory crew,
Fitted all fence panels and gates on the weekend, Turned out perfect.

Just wanted to let you know what a great job you have all done, from the communications to the... Read More

Keith & Wendy Christie

Fencing Factory: a job well done! Very happy with what you guys have done and it has been a pleasure doing business with you. Thanks again and we will see you next time.

Anonymous

The fence looks really good and we are all pleased with it, the installer did a neat job. Thanks for your great service!

Geaney

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